Returns & Exchanges

Due to the perishable nature of our artisan chocolates, we are unable to accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please immediately inspect your chocolate collection for any signs of transit damage or temperature-related issues.

• 2.
  Document the Issue

  Take clear photographs of the damaged product and the original shipping packaging to help us process your claim efficiently.

• 3.
  Contact Support

  Email our customer care team within 48 hours of delivery with your order number and the photos of the affected items.

• 4.
  Resolution Process

  Our team will review your request and arrange for a complimentary replacement or a store credit if the items do not meet our quality standards.