Frequently Asked Questions
Everything you need to know about our luxury artisanal chocolates.
How should I store my ArtChocolat truffles?
To maintain peak freshness, store your chocolates in a cool, dry place between 15°C and 18°C. Avoid refrigeration if possible, as it can cause sugar bloom and affect the texture.
Do you offer international shipping?
Yes, we ship our artisanal collections worldwide. We use temperature-controlled packaging and express couriers to ensure your chocolates arrive in perfect condition regardless of the destination.
Are your products suitable for those with allergies?
While we offer items without nuts or gluten, all of our chocolates are produced in a facility that handles milk, soy, nuts, and wheat. Please refer to the specific ingredient list on each product page.
How long will my chocolates stay fresh?
Our ganache-filled truffles are best enjoyed within 3 to 4 weeks of delivery. Our solid chocolate bars and pralines have a longer shelf life of up to 6 months.
Can I customize a chocolate box for a gift?
Absolutely. You can use our 'Build Your Own Box' feature to select specific flavors, or contact our concierge team for bespoke corporate gifting and personalized messaging.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied with the quality, please contact us within 24 hours for a resolution.